RETURNS & REFUNDS on faulty products
Please contact us within 7 days of receiving your stamp via email: firstname.lastname@example.org with any issues regarding your stamp. Please send photos to help us see the problem and advise a contact phone number so we can call you.
If a refund is payable this will be paid via the same method of payment as you used to pay for your order, which is normally paypal.
Refunds will only be given on products returned in new conditioned in the original packaging (box) and deemed faulty.
As our stamps are custom made products we are not able to offer a refund for change of mind or if you don’t like your design.
We recommend selecting a proof at time of order, to make sure you are happy with your design. We will send you a digital proof of your stamp to scale and size for your approval before we make your stamp. This will eliminate any doubts you may have and once you approve this, we make you stamp.
Please contact us first before returning any products via email email@example.com or call 0424 408 767
You will be required to return the faulty stamp to us (at your cost) we will then replace the item and return it back to you.
If you are having trouble stamping your stamp, please contact us for help as every stamp is tested before shipping. Perhaps there is a simple solution and your stamp is not actually faulty.
Phone 0424 408 767 Business hours 9am-4pm Monday – Friday (please leave a message if no answer as we may be in production or on another call)